Terms and Conditions and Shipping Policy
Terms and Conditions and Shipping Policy constitutes an agreement between you and Urban Dog Tees to enter and use this website and services.
Welcome to the Urban Dog Tees Website and Services
We hope you enjoy your use of our facilities. Please appreciate and understand that this is a legal world and that you, by not immediately leaving this website now or immediately after reading our terms of service, are accepting our services under the terms of this agreement.
It is your obligation to keep yourself informed of any changes that may occur between visits, as using our services each time is under the condition that you accept all our terms and conditions. We may change our terms and conditions from time to time without expressly informing you.
1. Urban Dog Tees Services
- Create, design and customise products that are listed for sale
- Our shirt print area is 35cm wide by 40cm long
- Buy products that are listed for sale
- Save and share designs that you may have created
- Save created images and designs into public and personal galleries
- Post your created images to social networks or blogs that you have the legal right to do so
- Registering to subscribe to special offers and use of galleries
1.1 Urban Dog Tees Purchase / Refund Policies
We usually only receive compliments about the prints we do, but, in the unlikely event you're unhappy with your product, please follow these instructions to return / receive a new product:
Email us at firstname.lastname@example.org with:
- The date of your purchase
- Your order number
- What you would like to return
- Why you want to return it
- A photo of the fault/damage
Once received we will organise a replacement or a refund as soon as possible.
What Can Be Returned
- Only items that are faulty/damaged or have a faulty print may be returned
- No returns are accepted after 14 days of receipt of purchase
- We do not accept items that have noticeable wear or stains
- We do not refund or exchange for change of mind, errors in approved proofs, shipping or stock delays, or if the customer chooses the wrong garment size
We guarantee our processing and printing timeframes on our orders, but in the unlikely event there is an error due to the courier or Australia Post, we cannot take responsibility; however, in this rare instance we can refund your shipping costs in full. If you order a rush express order and your location is rural, international or not covered by the Australia Post National Express Post Network then we cannot take responsibility for shipping timeframes. Please contact us so we can look after you, well before your due date. We want you to receive your garments on time and are only a phone call or an email away.
- Cold or warm water
- Use only non-chlorine bleach
- Gentle cycle
- Wash inside out
- Do not tumble dry
- Dry in shade
Garments will not shrink if the correct washing guidelines on the t-shirt labels are followed. If you believe the garment was washed correctly please send us an email following our return instructions.
Note: Online orders or orders where you upload your own artwork
Urban Dog Tees takes great pride in its commitment to customer satisfaction; however, certain circumstances are beyond our control.
Please note that we cannot be responsible for;
- Spelling, punctuation or grammatical errors made by the customer
- Mistakes that the client has approved after being sent a proof*
- If the artwork you as a client upload is low quality, and results in a poor print
- 5% difference in design printing colours and size
- 5% difference in the actual garment colours
- Errors in user-selected options such as product type or size. *Please use our size guide for measurements or email us for advice.
- Garment shrinkage in wash
- Courier delivery timeframes
Urban Dog Tees is not responsible for checking or modifying your artwork if you upload it directly to the site. To make changes such as colour changes, background removal or design work please email us to discuss artwork before uploading your image to our designer.
*Proof Approval Disclaimer
Verbal agreement, payment of an invoice or emailing a reply with approval constitutes authority to proceed. Clients are requested to check proofs thoroughly before approving. We have taken the utmost care creating your artwork; however, are not liable for client error. Due to the production process, colours, position, size and scale are indicative only. Artwork and concepts remain the property of Urban Dog Tees. They must not be adapted or communicated to third parties or in any way used without our express permission.
1.2 Urban Dog Tees Shipping Policy
Urban Dog Tees' standard delivery time is seven (7) business days. We provide two types of rush order services wherein the customer can choose to have their item dispatched from us via our overnight service or our three (3) day express service. Overnight rush orders placed with Urban Dog Tees before 9am on a given day will be dispatched the same day and arrive on the next business day if your location is within the Express Post Network. Orders placed after 9am on Urban Dog Tees' overnight service will be shipped out the following day. The three (3) day express service will be shipped out three (3) business days following the date that the order was completed. We are not held responsible for any technical problems or freight carrier delays on deliveries of goods. Urban Dog Tees provides tracking numbers on all purchases. Once Urban Dog Tees has shipped we are not liable for any loss or damage of goods in transit from any transportation service such as Australia Post and Capital Transport.
2. Using our Urban Dog Tees Services and Website
2.1 Eligibility Children under 18
2.2 Definitions and Interpretation
- Intellectual Property Rights means all industrial, commercial and intellectual property rights (including equivalent, neighbouring or proximate rights anywhere in the world that currently exist or are recognised in the future)
- A Person means any form of legal entity as well as any quasi-legal entity
- A User means any person using the website and/or services provided by Urban Dog Tees
- A reference to any document, material, information or data includes that document, material, information and data howsoever stored, recorded or embodied, including in any electronic or digital media or otherwise
- The word includes in any form is not a word of limitation
3. User's Obligations
Users are and shall be wholly and exclusively responsible, at their own cost, for:
- All telecommunications lines, modems, communication controllers, routers, multiplexers, terminals and all other equipment, hardware and software necessary to access and use the Website and services
- The use that it makes of the website , including any article, material, literary or artistic work, design or other matter that they author, invent, create, develop or produce
- Complying with all laws, regulations and rules in User’s country or jurisdiction
- Complying with any recommendations or guidelines issued by Urban Dog Tees with respect to the use of the website and/or services
3.2 Restrictions on Users
Users shall not and have no right to either:
- Reproduce, publish, distribute, sub-license and/or resell either the website and/or service to any person; or
- Use either the website to supply any service to any person; or
- Modify, adapt, disassemble, recompile and/or reverse engineer either the website or service;
- Access or use either the website and/or service to create, author, design, manufacture, market, publish, transmit, broadcast, distribute or sell any article, product, material or other matter that either:
- infringes the rights of any person, including, without limitation, Intellectual Property Rights, trade secrets, rights of privacy and publicity
- is libellous, defamatory or slanderous
- condones, promotes, contains or links to adware, cracks, hacks or similar utilities or programs
- contains explicit sexual content
- does or may denigrate or offend any ethnic, racial, gender, religious or other group, through use of language, images, stereotypical depiction or otherwise
- is designed to or does harass, threaten, defame or abuse others
- exploits images or the likeness of minors
- encourages the use of drugs or the underage use of alcohol or cigarettes
- is generally offensive or in bad taste
- Use ‘Spam’, ‘blast-faxes’ or recorded telephone messages to market or sell any products or services
- Use, transfer or implant a virus, routine or any computer program or technology that disrupts, disables, interferes with or otherwise has a detrimental effect on the website and/or Urban Dog Tees
- Take any action that imposes any unreasonable or disproportionately large load on the website or the service
- Use a robot, spider or other device or process to monitor the activity on or copy pages from the website or the service
- Collect electronic mail addresses or other information from our website
- Impersonate another person or entity
- Engage in any activity that interferes with any person’s ability to use or access the website and/or services, or
- Frame or link or otherwise use or display the website in such a manner so that it appears to be part of its own or someone else's website, without specific agreement
4. Urban Dog Tees Obligations
4.1 Access to and use of the Website and Services
User acknowledges that Urban Dog Tees has no obligation to User to provide any training or other support in relation to the use or operation of the website and/or services.
4.4 Modification of the Website
Urban Dog Tees reserves the right to modify the organisation, structure, content or ‘look and feel’ of the website and/or the services, and may change, suspend, or discontinue any aspect of the website and/or the service at any time without notice or any liability to User or any person. Urban Dog Tees shall have complete discretion over the features, functions and other terms and conditions on which the website and the service is made available.
5. Intellectual Property Rights
5.1 Reservation of Title
5.2 Prohibition on Infringement
User acknowledges and agrees that Urban Dog Tees does not permit, authorise or condone and hereby expressly prohibits User from accessing or using the website and/or the services in a manner that infringes, or is likely to infringe, the Intellectual Property Rights, or any other rights or privileges, of any person anywhere in the world.
5.3 Derivative Material
Subject to clause 5.2, User shall own any Intellectual Property Rights in any original material that it authors, designs or creates using the functionality provided by the website. If User chooses to add any item to a public gallery, in consideration of the authorisation granted under clause 4.1, User hereby grants to Urban Dog Tees an irrevocable, perpetual, non-exclusive, worldwide licence to do all acts and things (including to authorise other persons to do all acts and things) comprised within the said Intellectual Property Rights.
6.1 User Account, Password and Security
You will receive a password and account designation upon completing the website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Urban Dog Tees of any unauthorised use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Urban Dog Tees cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 6.
7.1 User Warranties
User represents and warrants to Urban Dog Tees that, in its use of the website and the services provided, it:
- Will not infringe the Intellectual Property Rights, trade secrets, rights of privacy, rights of publicity or other legal right of any person, and
- Will comply with all applicable laws, rules, and regulations
- User further represents and warrants to Urban Dog Tees that:
- there are no claims, demands or any form of litigation pending, or to the best of its knowledge, threatened with respect to any content used or proposed to be used by User;
- Urban Dog Tees will not be required to make any payments or compensation to any person in connection with its use of such content; and
- such content does not contain viruses or any other programs or technology which disrupts or damages the website and/or the services provided
7.2 Urban Dog Tees Warranties
- be uninterrupted or free of errors and inaccuracies;
- meet User’s requirements; or
- operate in the configuration or with the hardware or software used by User
- User acknowledges and agrees that the website and the service (as with technology generally), may have errors (or bugs) and may encounter unexpected problems. Accordingly, User may experience downtime and errors in the use or operation of the website and/or services provided.
- Urban Dog Tees does not and cannot control the flow of data and information through the internet, and such flow depends on the performance of persons and entities whose actions or inactions may produce situations in which connections to the internet (or portions thereof) are impaired or disrupted and for which Urban Dog Tees is not liable.
- Urban Dog Tees does not warrant that any data, information or other content provided on the website, whether concerning any goods or services or any other subject, is complete or accurate.
7.4 Exclusion of Implied Warranties
Subject only to clause 8.1, all conditions, warranties, representations, indemnities and guarantees with respect to the website and/or any other goods or services that may be provided by Urban Dog Tees, that would otherwise be implied by statute, law, equity, trade custom, prior dealings between the parties or otherwise (including any implied warranty of merchantability, suitability, fitness for purpose, quiet enjoyment or non-infringement) are hereby expressly excluded.
7.5 No Representation or Reliance
8. Exclusion and Limitation of Liability
8.1 Subject to Law
8.2 Exclusion of Liability
- Any third party;
- Actions of User that were not expressly authorised by Urban Dog Tees;
- Accident, misuse or abuse by anyone other than Urban Dog Tees;
- Alteration or modification of the website and/or the service, or any component or part of the website and/or the service provided, by anyone other than Urban Dog Tees;
- Products (including any hardware or software) or services not licensed or supplied by Urban Dog Tees;
- Power surge or failure,
- Events of force majeure or events outside Urban Dog Tees’ actual control; or
- Any other condition not arising under normal operating conditions;
- Technical faults caused by our web host Kook Multi Media
- Any loss of profit, business interruption, loss of or damage to goodwill, and/or any expectation benefit;
- Subscriber’s liability to any person; or incidental, indirect, consequential, special, exemplary or punitive damages of any nature, whether such liability is asserted on the basis of common or civil law or in equity, including pursuant to any statute, contract, tort (including negligence or strict liability) or otherwise and notwithstanding that Urban Dog Tees has been advised of the possibility of any particular loss or damage.
Urban Dog Tees may, in its sole and unfettered discretion, and without User’s consent, place links on the website to other websites that are owned or operated by other persons. User acknowledges and agrees that Urban Dog Tees is not responsible for the operation of or content located on any such website, and Urban Dog Tees cannot and does not warrant that the content of such websites is accurate, complete, legal and/or inoffensive. By choosing to link to these other websites, User acknowledges and agrees that it may not make any claim against Urban Dog Tees for any damages or losses of any kind arising from the other website and/or the link.
8.4 Limitation of Liability
9.2 Effect of Termination
10.5 Governing Law and Jurisdiction